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Our Store Policies
We normally pick, pack and ship all orders within 1-2 business days from the time we receive your payment. Shipping to most countries takes 48-72 hours, nevertheless you should allow up to 7-10 working days. Postage cost's can be found below under (SHIPPING INFO). The following is a guideline of typical delivery time in business days: Shop cellz Post all our goods Via FED Ex or EMS Priority post including Tracking. Postage Cost are $31. From our experiance it pays to use the best most reliable postage company avaliable. This is why we select FedEx. They are super reliable and 90% of the time keep to their delivery times. Plus the extra option of tracking your parcels progress in transit with Fedex Tracking options is a must for any Serious online shoppers . Region Delivery time estimation Delivery times shown are estimates for major cities. Terms and Conditions General Processing Information Shop cellz normal processing time for an order is taken within 24-48 hours after a full payment is completed. Buyers should confirm the shipping origin location with the Shop cellz if they have any questions and concerns regarding item locations. Upon payment received by Shop cellz , all sales are final. For defective items replacement and repair, please refer to our Warranty Coverage and Return Policy sections. Product Compatibility/Specification/Color Choices Shop cellz is not responsible for any network dependent features and firmware related issue. Examples on network dependent features are MMS/GPRS/WAP/SMS/Messaging/Voicemail Indicator/ Data Transfer/Network Frequency as well as any other device operations that have interaction with their service providers. Buyers are responsible for ensuring the product's compatibility with their network operator / service provider. Buyer should be aware that network dependent features and firmware issues are not covered by our warranty coverage. Please refer to our warranty coverage section for details. Limited Warranty Coverage Products on this website carry a seven days limited warranty by Shop cellz . One Year International Manufacturer warranty come with most phones purchased.(please check this with your local manufacturer's service centre). The limited warranty covers the following faults described below. DOA (Dead on Arrival) implies that the product either cannot be turned on after taking out of the box. Buyer must report this situation to the us within 24 hours upon the item is received. If the item is not tested or examined by the buyer within the first 24 hours after the good is received, DOA returned policy would not be granted to the buyer. Shop cellz will repair or replace the product for the buyer free of charge. A repair order may take up to 14 business days starting from the day when we received the defective unit. Shop cellz has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation. Each product is undertaking by seven-day limited warranty repair coverage. Intermittent issues on the product will not be covered under our limited warranty policy. Neither network dependent features nor firmware related issues will be covered by our limited warranty repair coverage, regardless if the problem is permanent or not. Please refer to our product compatibility section regarding on the description of network dependent features. The Seller has the right to determine whether the issue pointed out by the buyer is a network dependent feature or not. Shop cellz has the right to make the final decision on whether a repair or replacement process should be issued under any circumstances or situation. Under any circumstances, Shop cellz reserves the final right to approve any DOA replacement or a warranty coverage repair/ replace. The repair process by shopcellz might take up to 14 business days upon item being received from the buyer. Return Info All return product is subject to the approval by Shop cellz . Returned items without an approval form the Shop cellz will not be processed. Any shipping and handling expenses result on those returns without approval will be responsible by the buyer. Upon receiving the potential defective item from the buyer, the seller will examine and test for the defective claim that was made by the buyer. In the event of returning the product, buyer is fully responsible for the product's safe return to us. Item must be received within 7 days. The return merchandize should include the confirmation email that was issued by Shop cellz All accessories and manual must also be included inside the package as it was originally received by the buyer. Any missing parts, damaged items or inappropriate information will not be accepted. Shop cellz will have the right to dispose of any unidentified return aged over 14 days without notifying the buyer. No replacement will be issued on those unidentified return once it has been disposed. Buyer is responsible for the return shipping cost. Seller's Liability Shop cellz will not be liable for any personal injury, physical injury, and damage caused by the product sold via its website. For safety handling and operation on the product, please consult instruction manual that comes along or contact manufacturer directly. Any recall on product by manufacturer will not be handled through Shop cellz . Buyers should contact the manufacturer directly for any related questions or inquiries. Your Privacy We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the
Data Protection Act 1998). Online Security We use 128 bit encrypted SSL Security for our webstore which is certified
safe for internet trading. Thisis the universally recognized security
system for transmitting encrypted information over the Internet. Therefore
we are confident that our order system is 100% secure. Please note that
Internet host IP addresses are recorded for security reasons when placing
an order online. This identifies your computer and Internet connection.
What credit cards do you accept and do accept paypal? Please contact the manufacturer or your service provider directly
for technical and product assistance. |
